Refund policy

We want you to be 100% satisfied with Tealeavz. Please contact us if you are not. You may return items within 30 days of receiving your order for a store credit or refund, minus 15% restocking fee.

If an item was damaged in transit, please provide pictures of the outer box and the damaged product. Unfortunately, we do not offer exchanges or returns for ceramic or glass products broken due to mis-handling.

PRODUCT EXCHANGE & REFUND PROCEDURE

1. If you have an account, log in and go to previous orders. Select the item you wish to return and select "request return" button.
2. If you do not have an account, please email us to request return approval. Please include your name, order number, item(s) you wish to return, and the reason for return.
3. Specify how you'd like to proceed: 1) full merchandise credit to tealeavz.mom, shipping fees excluded, 2) refund back to your original payment method minus a 20% restocking fee, shipping fees excluded, or 3) product exchange. You will be responsible for the shipment costs of the exchange.

Once we have received the returned product in good condition, we'll proceed as requested. Please note: Return shipping costs are not covered. Original shipping charges will not be credited or refunded.

Unopened products will be refunded at 100%. Open products will be refunded at 60%.

This fee applies to any product that has been opened, tried, and returned due to customer's mind change or dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. Due to health regulations, we dispose all food or food-ware items returned to us. We advise trying sample sizes first.